Do you think about the things customers may say about your business and the service you provide?
10. Unable to make a problem solving decision quickly
9. Not understanding the problem
8. Dishonesty
7. Over promising and under delivering
6. No website
5. Lack of concern
4. Lack of follow up
3. Lack of product/service knowledge
2. Slow response time
And the number one customer service complaint is......
1. NEVER ANSWERING THE PHONE!!!!!!
All of these complaints I compiled by asking friends, colleagues and peers what their biggies were when it came to customer service and the lack of it and how they choose who to do business with.
What sets you apart from your competitors? Price is not the biggest consideration for as many customers or potential customers as you might think. Why do high end restaurants succeed, why do personal service businesses succeed? If people did not want to pay for good service, certain industries would never exist. People pay for expertise, convenience and SERVICE.
AccentPositives provides effective and economical Home Staging and Redesign Consultations on site and online. We are located in Corona and serve the Inland Empire of Southern California and the Palm Springs area. Call 951 833 8529. Email staging@accentpositives.com. Visit www.accentpositives.com and www.accentingspaces.com.
Ana Hitzel is the owner of AccentPositives Home Staging and the host of Your Place Your Space Home & Life Improvement Radio.
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AccentPositives provides effective and economical Home Staging Consultations and services on site and on line. Selected Best of Corona 2012 in the Interior Design category, we are located in Corona and serve the Inland Empire of Southern California, the Palm Springs area and North San Diego County. Call 951 833 8529. Email staging@accentpositives.com. Visit www.accentpositives.com.
